Device context
Include the device model, iOS version, and app version if the issue happens inside the app.
Help for Nanny & Me.
Find support for app setup, baby-care logs, privacy questions, subscriptions, and account-related issues for the Nanny & Me iOS newborn tracker.
Before you email support.
A few details make it easier to understand the issue and reply usefully.
What happened
Describe what you were trying to do, what you expected, and what happened instead.
Privacy requests
For privacy questions, include the email address connected to the request if you used optional account features.
Subscriptions, billing, and App Store purchases.
Nanny & Me is distributed through Apple. Subscriptions, purchase history, and refund requests are managed through your Apple ID and App Store account.
- Use Apple account settings to manage subscriptions or billing.
- For refund requests, use Apple support or the App Store purchase flow.
- Email support if the app does not reflect an active purchase correctly.
Common support areas.
Most support questions fall into a few practical groups.
Tracking and routines
Questions about sleep, feeds, diapers, reminders, health notes, growth, reports, and caregiver handoffs.
Accounts and connected features
Help with optional account features, confirmation links, or connected app behavior.
Privacy and data
Questions about analytics preferences, local-first tracking, optional sync, or data requests.
Medical boundaries
Nanny & Me can help keep records, but it does not provide diagnosis, treatment advice, or emergency guidance.
Support questions
Quick answers before you contact support.
How do I contact Nanny & Me support?
Email [email protected] with the issue, device type, iOS version if relevant, and what you were trying to do.
Where do I manage subscriptions or refunds?
Nanny & Me purchases are handled through Apple. Manage subscriptions, billing, and refund requests through your Apple ID and App Store account.
Can I ask for privacy help or data requests?
Yes. Contact [email protected] for privacy questions or requests. The Privacy Policy explains data handling and optional connected features.
Does support provide medical advice?
No. Nanny & Me support can help with the app and records, but medical concerns should go to a qualified medical professional.
Still need help?
Email support with the details above and keep screenshots available if they help explain the issue.